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Shipping & Returns

Shipping Method:

All domestic (US) and Canada orders are shipped via USPS First Class, and can be changed/upgraded at our sole discretion.  Production times may vary, and may take up to 1-2 weeks for domestic orders, and 2-3 weeks for international orders, unless otherwise stated on our homepage, or other promotional venues.

International shipping is available but we reserve the right to refuse shipment to certain countries.  International shipping times may vary.  

Rush orders are available for both International and Domestic orders.  The production time is guaranteed to be 1-2 days.  Please allow Shipping time as well.

Insurance:
All orders greater than 200$ will be insured by us at no additional charge.

Insurance for all other amounts, must be requested by the customer.

Rates:

US orders: $4.95

All International orders $6.00

Rush Orders: $25.00

(we reserve the right to change this at any time)

Returns:

Due to the personalized nature of the item, certain restrictions apply.  We usually cannot accept returns on hand stamped pendants.

If you feel there was an error with your order, please contact us and we will do our best to correct the situation.

If your product has been damaged during transit, we will issue a replacement if we are notified within 3 days of receipt.

Broken chains have a free replacement policy within 14 days of receipt ONLY.

We will handle all other requests on a case-by-case basis.

 

If you have any questions or requests, please feel free to contact us: Contact Us